Reference

Legal Terms That Govern Your Account

These terms set out how your account, your data, and your activity on zee9 are handled — clearly, without the small print maze. Access and eligibility depend on local law and are available where local law permits.

Account Ownership RulesData Handling PolicyJurisdiction-Dependent AccessContact Rights PreservedPolicy Updates Notified
zee9 Legal Terms That Govern Your Account
HOW WE HANDLE IT

Data, Security and Your Account Rights

We collect only what is needed to operate your account and process transactions via JazzCash, Easypaisa, and Raast. Here is how we manage the key areas that affect you.

Data Collection and Use

We collect account registration details and transaction records to operate your wallet and verify payouts. We do not sell your data to third parties outside of payment processing.

Cookie Policy

Cookies are used to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser at any time without losing your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, use the Account Settings page to change your credentials immediately.

Data Retention and Deletion

Account data is retained for as long as your account is active and for the period required by applicable law after closure. To request deletion, contact support with your registered details.

REACH OUR TEAM

Contact Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a policy concern, our support team handles these through the channels below. We aim to respond to policy-related queries within one business day.

Live Chat Open the chat widget from your account dashboard to reach a support agent directly. Policy and account queries are handled in the same queue.
Email Support Send your legal or data-related query to our support address. Include your registered account details so we can locate your record quickly.
Account Help Centre Log in and navigate to Account Settings, then Help to submit a formal policy request or flag a terms concern directly from your profile.

Common Questions About Your Legal Rights

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

These terms apply to anyone who creates an account on zee9 and accesses the platform from a region where local law permits it. Eligibility is determined by your location and applicable regulations.

Yes. Submit a data access request through the Account Help Centre or via email support with your registered account details. We will respond within the timeframe required by applicable law.

Contact our support team with your registered email or phone number and request account closure with data deletion. We will process this in line with our retention obligations under local law.

If your account is suspended for a policy breach, your wallet balance is held pending review. We will contact you at your registered address to explain the next steps and any applicable process.

We update these terms when required and notify you via your registered contact before changes take effect. Continued use of your account after the effective date means you accept the updated terms.

Transaction data is shared only with the payment provider — JazzCash, Easypaisa, or Raast — to process your deposit or withdrawal. It is not shared with advertisers or unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.