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How zee9 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your zee9 account, how we use it, and what choices you have. It covers everything from account registration and wallet activity to how we handle payment details linked to JazzCash, Easypaisa, and Raast.

Account Data ProtectionPayment Privacy — JazzCash, Easypaisa, RaastCookie ControlsYour Right to Access or Delete Data
zee9 How zee9 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with password hashing and OTP verification on login. We flag unusual access patterns and can lock your account if suspicious activity is detected.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences through your browser settings.

Data Retention

We keep your account and transaction data for as long as required by applicable regulations. Once that period ends, data is deleted or anonymised — you can request details on specific retention periods via support.

Requesting Changes

You can request access to the personal data we hold, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Contact support to start that process.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send privacy requests — data access, correction, or deletion — to our support email. We aim to respond within a few business days and will confirm receipt promptly.
Live Chat Open the chat widget inside your zee9 account to speak with our support team directly about any privacy concern or data query you have.
Account Settings Some data preferences — like marketing communications — can be managed directly from your account settings page without needing to contact support.

Common Questions About Your Privacy

We collect your name, contact details, and identity verification information at registration. Once active, your account also records wallet transactions and login session data for security purposes.

Payment data is shared only with the relevant payment processor — JazzCash, Easypaisa, or Raast — to complete your transaction. We do not sell or share this data with unrelated third parties.

Contact our support team via email or live chat with your account details and a data access request. We will verify your identity and provide the relevant information within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your personal data where no legal or regulatory obligation requires us to keep it, such as transaction records under financial rules.

We use essential cookies to keep your session active and analytics cookies to improve the platform. Non-essential cookies can be disabled through your browser settings at any time.

Transaction records linked to JazzCash, Easypaisa, and Raast deposits and withdrawals are retained for as long as required by applicable financial regulations. Contact support for specifics on your account data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.